CUSTOMER CARE
Phone
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Please allow us 1-3 business days to respond to your concerns. If your matter is of an urgent nature, please contact our head office 905-669-1615.
EMERGENCY
Situations
Townwood Homes in accordance with the standards of Tarion Warranty Corporation defines an emergency as :
- Complete loss of heat between September 15 and May 15.*
- Gas leak.*
- Complete loss of electricity.*
- Complete loss of water.*
- Complete stoppage of sewage disposal.*
- Plumbing leak that requires the entire water supply to be shut off.
- Major collapse of any part of the home’s exterior or interior structure.
- Water penetration through the interior walls or ceiling.
- A pool of standing water inside the home.
- Presence of unacceptable levels of hazardous substances inside the home, such as radon and mould.
- Any situation where, in the opinion of Tarion, the home is not fit for occupancy due to health or safety reasons.
*Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control.
