Accessibility
Policy
This policy outlines your commitment to providing a barrier-free environment, often required under regulations like the AODA (Accessibility for Ontarians with Disabilities Act) if you are based in Ontario.
Townwood Homes is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.
We welcome feedback on how we provide accessible customer service. Customers can provide feedback via:
Townwood Homes is not liable for any damages arising from the use of this website or the inability to access it. We do not warrant that the site is free of viruses or technical errors.
Statement of Commitment
Townwood Homes is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.
Key Provisions
- Communication: We will communicate with people with disabilities in ways that take into account their disability.
- Service Animals & Support Persons: We welcome people with disabilities who are accompanied by a service animal or a support person in parts of our premises that are open to the public.
- Website Accessibility: We strive to ensure our digital presence conforms to WCAG 2.1 Level AA standards to ensure information is perceivable and operable for all users.
- Notice of Temporary Disruption:In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (e.g., at a sales center), we will provide notice promptly.
Feedback Process
We welcome feedback on how we provide accessible customer service. Customers can provide feedback via:
Limitation of Liability
Townwood Homes is not liable for any damages arising from the use of this website or the inability to access it. We do not warrant that the site is free of viruses or technical errors.